Sujesh Mathew Solution Architect Integration Architect ITIL Expert SaaS Implementation Engineering Manager
Senior Solution Architect with 20+ years of experience in ITSM, Cloud architecture, and SaaS implementations. I specialize in Freshworks EX, AWS migrations, and complex enterprise integrations.
About Me
Professional Summary
With over 20+ years of diverse experience in the IT industry, I've taken on roles ranging from Engineering Manager to my current role as a Senior Solution Architect at Freshworks. I have a proven track record of designing scalable, tailored ITSM solutions leveraging ITIL best practices.
My deep expertise encompasses the Freshservice ITSM Suite, AWS Cloud migrations, Legacy Modernization, and enterprise integrations using platforms like Workato. I'm passionate about driving digital transformation, streamlining workflows, and collaborating with global clients to ensure flawless technical execution.
Experience
20+ YearsEducation
B.E. Mechanical Eng. (2002)Certifications
AWS SA, ITIL 4, Workato Pro
Skills & Expertise
Cloud & Engineering
ITSM & Automation
Integrations & Architecture
Employment History
Senior Solution Architect
Specialize in architecting & deploying tailored ITSM solutions, streamlining workflows, and configuring business rules. Directed Professional Services Custom Engineering for custom apps using Freshworks Developer Kit, NodeJS, and AWS.
Sr. Engineering Manager
End-to-end responsible for cloud-native, microservice architecture. Led digital transformation, legacy .Net migration to AWS, and served as Service Line POC managing technical teams and multi-product enterprise deals.
Software Engineer
Responsible for designing and implementing high-quality web applications and robust REST APIs using .Net Technologies.
My Services
ITSM Architecture
Designing robust, scalable, and secure ITSM architectures tailored to complex enterprise needs.
- Solution Design & Strategy
- Freshworks EX Implementations
- ITIL 4 Process Alignment
Workflow Automation
Connecting disparate applications to streamline business processes, reduce overhead and eliminate manual tasks.
- Workato Recipe Development
- Cross-Platform Integrations
- Process Optimization
Cloud & Solution Architecture
Designing high-performance, scalable cloud architectures and enterprise-grade technical strategies.
- AWS Infrastructure Design
- Enterprise System Architecture
- Serverless Deployments